MAKE TOOL ROLLOUTS STICK (Without Getting Blamed)
The Strategic "Wedge" for Implementation Partners
Your implementation works. The configuration is perfect.
Then reality hits: approved work is reopened, late-stage objections surface, and adoption stalls. The client says, "The tool didn't work" — and the implementation partner gets the heat.
The Rehearsal Mode Diagnostic™ is a white-labelable, high-speed strategic service designed for partners to surface the human friction that kills tool adoption before it happens.
THE PROBLEM: The "Implementation Gap"
Most rollouts fail not because of tech, but because of Decision Friction.
"Who decides what" is usually where your implementation gets derailed.
The Veto: A stakeholder who stayed quiet during discovery reopens an approval two weeks before launch.
The Loop: Decision-makers can't agree on workflow ownership, so the team reverts to old habits.
The Stall: Escalations spike near launch, creating a chaos narrative that poisons your rollout.
THE SOLUTION: Rehearsal Mode
We act as a Special Ops extension of your team.
We diagnose where truth gets stuck inside your client's internal approvals — so adoption holds and your work ships clean.
This is a fast, STAGES™-based operational intervention built on a simple method:
A — Align with Context (constraints + "done")
C — Co-create Agreements (guardrails that hold under pressure)
T — Take Notes (decision capture so agreements don't evaporate)
Not a generic audit. Not a culture workshop. Just the install plan.
PARTNER-READY DELIVERABLES (Executive PDF)
Delivered within 5 business days of the 90-minute Strategy Session with your client.
What Your Client Receives: The Mechanism Kit
1
Truth-Timing Map™
Where veto power really lives and where truth arrives late.
2
Workflow Bottleneck Map
Their actual flow with choke points marked (not the idealized process).
3
Decision Rights Matrix
Clearly defined owners: who decides vs. who inputs.
4
Feedback Lanes
What counts as "Final" vs. "Draft" feedback (so approvals stop reopening).
5
Escalation Protocol
How to handle late truth safely without derailing the rollout.
6
30-Day Install Plan
The smallest set of moves to reduce late vetoes and escalation loops.
7
Executive Brief
Forwardable summary for leadership: what's breaking and how to fix it.
THE PARTNER ADVANTAGE: Why include this in every SOW?
Protect Your Reputation: Move the narrative from "The tool failed" to "The client's process was optimized for the tool."
Stop Margin Erosion: Reduce post–go-live support creep caused by urgent stakeholder reversals.
Executive Alignment: Force clarity on decision rights before they become emergencies for your dev team.
New Revenue Stream: Add high-margin strategic value without building a facilitation capability in-house.
LIGHTWEIGHT PROCESS. SEQUENCED FOR SPEED.
We stay in the background — or join as your Strategic Diagnostics arm.
01
Booking + Leader Intake
02
Async Team Pulse Survey (core team ≤25)
03
Leadership Strategy Session (90 minutes)
04
Build & Deliver (5 business days later)
PARTNER ECONOMICS
Referral Motion: We bill the client; you receive a referral fee per Diagnostic.
Wholesale / Embedded: You bundle the $5,000 service into your SOW (at your markup); we bill you directly.
Optional implementation support is available for clients who want help beyond the Mechanism Kit.
NEXT STEP
Bring us one client team experiencing approval friction.
We'll initiate the team pulse immediately and deliver the full Diagnostic kit within 5 business days of our strategy session.
Art & Soul Consulting | [email protected] | www.artandsoulconsulting.com